Questions
The answers, with the numbers in them.
The 21 questions people ask before they buy. Another 144 are answered by the assistant in the corner of your screen, out of the same file — so both give you the same sentence.
The price, and what it covers
How much does a new kitchen cost?
A whole kitchen has no published price here: it is quoted for your address. Our design team drew six kitchen layouts — single wall, galley, L-shaped, L-shaped with island, U-shaped and peninsula — and each one on /kitchens has its full reference cabinet list and a quote form. We confirm the list with you, in the construction (framed or frameless) and the finish you choose, and send the price and delivery for your address before you pay. What is published is the price of every single cabinet, in every door colour, on /cabinets, and the configurator at /build prices the boxes it lays out for your own walls, with no email and no appointment. Countertops, appliances, decorative knobs and pulls, installation and sales tax are not in any of those numbers.
What is included in the price you show?
A cabinet price on /cabinets, and a kitchen quote built from one of the six layouts on /kitchens, are cabinetry only: the cabinets, doors and drawers, the hinges and drawer slides fitted, and the filler strips and panels on the list that close the run against your walls. They do not include countertops, sink and faucet, appliances, decorative knobs and pulls, installation, or sales tax — 6.25% in Massachusetts, 7% in Rhode Island. A kitchen has no published price: it is quoted for your address after we confirm its cabinet list, and that quote says on its face what it covers.
What is not included in the price?
Countertops, sink and faucet, appliances, decorative knobs and pulls, installation, and sales tax — 6.25% in Massachusetts, 7% in Rhode Island. Also outside it, on any lane: plumbing, electrical, gas, tile, flooring, painting and permits. Crown moulding, light rail and decorative finish panels are not in a quote either, unless they are on the confirmed cabinet list. We draw around the excluded items and tell you where each one lands in the sequence, so nothing surprises you on the schedule even though it is not on our invoice.
The listed price is for the specified cabinetry. Countertops, appliances, decorative hardware and site work are excluded unless explicitly listed. Installation is not offered. Delivery and sales tax are confirmed as separate amounts in writing before payment. See /terms and /delivery.
Is sales tax included in the price?
Applicable sales tax is calculated automatically for your delivery address and displayed by Stripe before you pay. The cart and delivery review show the amount before tax. We do not apply a blanket percentage to every state. No exemption is applied merely because a customer requests one.
Ordering and paying
How do I order a kitchen from the site?
A kitchen is ordered from its plan: pick one of the six layouts on /kitchens and send the quote form on its page with the construction and finish you want, and we confirm the cabinet list, the price and delivery for your address before you pay. A single cabinet is bought directly: choose it on /cabinets, pick the colour and quantity, and add it to your cart. Enter your delivery details at checkout, review the delivery fee, and pay through Stripe after checking the final total including applicable tax. No manual quote approval is required for published, priced items. Keep your private order link to check payment, delivery updates and questions.
Does requesting an order charge me?
Adding items to the cart or checking delivery does not charge your card. Payment happens only when you authorize it on the secure Stripe page after reviewing the final total. Your private order page shows payment received only after the provider confirms it. Returning from Stripe alone is not proof of payment.
When do I pay?
For a stock order, at the order. There is no staged construction schedule on a product that is already built — the three-instalment progression this page used to publish belongs to a made-to-measure job and does not describe a boxed kitchen. Nothing is due to get a price. The configurator costs nothing and asks for no email. Online checkout is not live yet, so an order is written rather than clicked.
What payment methods do you take?
Online checkout accepts the card payment methods offered by Stripe for your order. Eligible wallets may appear when supported by your device and the merchant account. No card data is stored on this website. Delivery and applicable tax appear before payment. Other arrangements such as ACH or checks are outside this online card checkout.
Sizes, doors and finishes
What happens if my kitchen does not fit your stock sizes?
It becomes a custom kitchen, and we say so rather than pricing it as a modular one. The configurator refuses in that case — it will not return a modular price for a room that has left the grid, because a modular figure beside a custom kitchen is an offer nobody can honour. Send the drawing through the custom lane instead and it is priced as what it is. What does not push you out of the grid is an odd wall length. That is what the filler strips are for.
Which door styles can I have on my kitchen?
Two: Shaker, the framed line, in 11 colours, and Flat, the frameless line, in 4. Every cabinet page on /cabinets shows that box's price in each colour of its line, and the configurator prices both styles, so switch the style and watch the number move rather than taking our word for the difference. On any of the six kitchen layouts on /kitchens you ask for the construction and the finish you want, and we confirm them on the cabinet list before you pay. Anything beyond those two is the custom lane.
How many colours and finishes can I choose from?
Fifteen colours across our two door lines, and which ones you can have is set by the line — so choosing the door narrows the list before you do. Shaker, the framed line, comes in 11: Shaker White, Antique White, Dove, Grey, Unfinished, Ivy, Navy, Black, Honey, Cinder and Essence Oak. Flat, the frameless line, comes in 4: Torino White Pine, Torino Grey Wood, Torino Dark Wood and Palermo Gloss White. Every cabinet page on /cabinets shows its price in each colour of its line, and the colour is part of the price: Shaker has three price groups and Flat has two.
Do the cabinets arrive assembled or flat-pack?
We are not publishing an answer to this yet, and it matters too much to guess at. It changes the delivery, the price comparison and what your installer is quoting for, so it will be stated on the cabinet pages as soon as it is settled rather than left to a footnote. Everything else is published: each cabinet's price in every colour on /cabinets, each kitchen plan's cabinet list on /kitchens, and what the price covers and what it does not.
Delivery and installation
How long do the cabinets take to arrive?
We do not publish a lead time in weeks. Availability, processing time and the delivery date are confirmed for your products and quantities in writing before payment — every cabinet page says "Availability confirmed for your quantity", and it means exactly that. The rule is the same for the Shaker and the Flat lines, in every colour. Special orders may require additional time. See /delivery.
Where do you deliver?
We offer delivery only on our own trucks across RI, MA, CT, NH, ME and VT. Orders require at least $200 in materials, before delivery and tax. Outside Massachusetts, cabinets are delivered to the customer’s residence only. The fixed delivery fee, access and unloading arrangements are confirmed in writing before payment. See /delivery.
Is delivery included in the price?
Delivery is charged separately and calculated for your address at checkout. We deliver on our own trucks in RI, MA, CT, NH, ME and VT, with a $200 minimum in materials before delivery and tax. Outside Massachusetts, delivery is only to the customer’s residence. If the site cannot calculate a delivery price, it does not assume free shipping or collect a payment.
Is installation included or is it a separate charge?
We do not offer installation. The listed price is for the cabinets. Arrange installation, removal of existing cabinets and related site work with your own contractor. Review the product description for assembly information; installation is not included.
Measuring and visiting
Who measures my kitchen — me or you?
On the modular lane, you do — and the configurator is built for that. You give it wall lengths and appliance widths and it packs the run out of our stock sizes. It works because of the filler strips: the grid moves in 3-inch steps from 9 to 36 inches, and the strip closes whatever is left over at the end of a run. That is what makes a fixed catalogue fit a wall that is not a multiple of anything. On the made-to-measure lane it is the other way round — the drawing comes first, and the order is built from it.
How do I measure my kitchen myself?
Six things, in this order: draw the room as a box, wall runs corner to corner, ceiling height in four corners, every opening including its trim, the services you cannot move, and the appliance list. Measure each wall at counter height and write everything in inches, never feet and inches. Then measure the same wall again at the floor and at the ceiling. If those three differ by more than half an inch, write all three down. That wall is out of plumb, and it changes the filler the run needs.
Where are your showrooms?
Two floors, both real and both walkable: 1 Wholesale Way, Cranston, Rhode Island, and 162 N Main St, Fall River, Massachusetts. Cranston is the flagship and carries the full floor. Those two are the only ones — we do not have a Boston address and we are not going to imply one. Addresses and current hours are on the contact page.
Do I need an appointment to visit?
No. Walk in during opening hours and the floor is yours to look at. There is no booking system on this site and no consultation to reserve. You can handle the doors, look at the finishes under real light, and leave without giving anybody your name. If what you want is a price, you do not need to come at all — the configurator does that from your own kitchen.
Not here?
Some answers are not published yet — a cancellation schedule, a written warranty, financing terms. An answer we have not written down is one we should not be giving, and the assistant will say so rather than guess.